Questions & Answers

Questions & Answers

There are a total of 9 tables in the party room area. The food display tables are 8 ft. x 3 ft., the cake table is 6 ft. by 3ft., and there are six 6 ft. by 3ft picnic style tables.

We don’t charge extra for adults and we encourage you to make the most of your special event!

Deposits are not refundable. No exceptions!

You cannot without a deposit. Reservations are held on a first come first serve basis.

Changes to your date or time can only be made 14 days before your scheduled party. We must have your package selection 14 days before your scheduled party. You may not downgrade your package once selected. You may upgrade your package or add party extras anytime, as long as it’s available.

“No-show” customers will be charged an additional $200 on top of your non-refundable deposit.

Outside food is allowed. Outside pizza is not allowed (must be ordered through us). No exceptions!

Food trucks and taco stands are welcome! Vendor fee will apply.

No shoes on the carpet, no alcohol, piñatas, confetti, streamers, sparkler candles, face painting (unless it is through us), loose candy, glass, coffee pots (can be rented from us), crockpots, heat sternos and/or plugs in the party room area.

You can arrive no earlier than 15 minutes before your scheduled party time. You are able to drop off decorations the week before your party and we will be able to set up your party before you arrive.

We are a shoeless facility. Adults and kids must take their shoes off on carpeted areas! Both adults and kids must have socks on at all times! You may also bring shoe covers or purchase them from us. You can also bring house slippers to change into. Failure to do so will result in a $100.00 cleaning fee. No exceptions!

We require a $100 deposit for reservations. A $200 deposit is required for parties that double book or add additional time. All deposits are non-refundable. No exceptions!

Party packages 1 and 2 are for twenty-five kids plus one birthday child. Party package 3 is for fifteen kids plus one birthday child. Party package 4 is for twenty kids plus one birthday child. Kids ages 2 – 17 years old will be counted. You may pay for extra kids if needed.

Extra children (ages 1-18) will be an additional $15.00 each all Party Packages. The birthday child will not be counted.

Yes, we will serve the children their pizza and cut and serve the cake. We will also set up and clean up your party.

Yes, you may bring your own decorations such as table covers, center pieces, balloons, etc. We allow posters, banners, or any decor on our walls or ceilings only if our special wall tape is used. We also provide a back drop stand free of charge. We provide plates, forks, cups and napkins free of charge for the children, however; they are generic. If you would like to bring your own paper products, you may do so. Space rental parties will not receive plates, utensils, cups and/or napkins.

If your party exceeds normal clean-up time or shoes are kept on by your guests, you will be charged a $150 cleaning fee. No exceptions!

Yes, our bouncers are adult-friendly. They also must wear socks.

Extra time may be added on the last time slot on the weekends or any day during the week (Monday – Thursday) if available. Extra time can not always be accommodated.

Yes, we do have parking available in the front of our building as well along the side and the back of our facility. Double parking in the front and double parking in the back of our facility is permitted.

Yes or we can stream your requests off your phone or through various online music providers.

We can seat 75 people at the same time.

No charge during parties (Crane Machine and Hurricane Simulator are not included). Open Play does not include free arcade games. The only game that is always free is our air hockey unit. The Crane and Hurricane Simulator are always on a pay to play status.

No, we have two drink coolers for you to use.

A service fee of $75.00 is an additional charge included in the final bill for all party packages.

Yes we do have a lost & found. All items left behind more then one week will be donated to a local charity. We are not responsible for any items left behind.

Cancellations must be received in writing via fax or email or will be considered a no-show party. Please note: You will loose your deposit!

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