Questions & Answers

Have questions about The Jump Around? Check out our frequently asked questions section (FAQ) and get the answers you need.

How many adults/parents can I invite to my party?

As many as you want. We never charge for adults and we encourage you to make the most of this special event!

Is my deposit refundable?

Deposits are not refundable. (non-refundable deposit)

Can I hold a time slot without a deposit?

You cannot without a deposit. Reservations are held on a first come first serve basis.

After I’ve booked my party, can I make changes?

Changes to your date or time can only be made 14 days before your scheduled party. You may upgrade or add party extras anytime, as long as it's available.

What happens if I don’t show up for my Party?

"No Show" customers will be charged an additional $200 in addition to your non-refundable deposit.

Is outside food allowed?

We allow a max of three large platters of adult food; fruit & vegi's don't count against your three platters. Additional food platters will be $10.00 each. No outside pizza! No exceptions!

What is not allowed at The Jump Around?

No shoes on the carpet, no alcohol, coffee pots, piñatas, confetti, streamers, sparkler candles, face painting, lose candy, glass, sterno & cooking!

How early can I arrive before my birthday party?

You can arrive no earlier than 10 min. before your scheduled party time.

What is your shoe policy for children & adults?

No shoes on carpeted areas! Must have socks to play! (All children & adults)!

How much is the deposit and is it refundable?

Deposits are $100 for parties. Deposits are $200 for parties that double book or add addition time. All deposit are non-refundable. No exceptions!

How many guests can I invite?

Party packages one and two, twenty-five kids plus one birthday child. Party package three for fifteen kids plus one birthday child. Kids ages 1 - 17 years olds will be counted.

What if I have extra kids?

You will be charged $12 per extra kid over the allowed amounts.

Will there be someone in the party room to serve us?

Yes, we will serve the children their pizza and cut and serve the cake.

Can I bring my own decorations?

We provide plates, forks, cups and napkins free of charge for the children, however; they are generic. If you would like to bring your own paper products, you may do so. If you drop them off a day before your party, we will be glad to set it up for you and the following is not allowed: piñatas, confetti, sterno and streamers! Space rental parties will not receive free plates, forks, cups and napkins.

What else do I need to bring?

Cake with Candles, party favors, water, ice, soda and paper goods for adult food.

Is there a cleaning fee?

If it is outside of our normal clean up, then there will be an additional charge.

Are parents allowed on the bouncers?

Yes, our bouncers are adult-friendly. They also must wear socks.

Can I add extra time to my party?

Extra time may be added on the last time slot on the weekends or any day during the week (Monday - Thursday) if available. Extra time can not always be accommodated.

Do you have additional parking?

Yes, we have additional parking on the side and the rear of our building. On the weekends we have available parking on both sides of the front, the side of our building and both sides of the rear.

Can I bring my own music?

Yes, just bring your CD.

How many people can be seated in the eating area?

We can seat 64 people at the same time.

Is there a charge for your arcade?

No charge for Birthday parties (claw not included). Open Play does not include free arcade games. The only games that is always free is our Air Hockey unit. The Crane unit (claw) is always on a pay to play status.

Do we have to bring our own drink cooler?

No, we have two drink coolers for you to use.

Do you have a mandatory gratuity/tip?

No, unlike our competition we do not require you to pay a mandatory gratuity/tip.

Do you have a lost & found?

Yes we do have a lost & found. All items left behind more then one week will be donated to a local charity. We are not responsible for any items left behind.

What if I need to cancel my party?

All canceled parties must be received in writing via fax or email. Please note: You will loose your deposit!