Questions & Answers

Have questions about The Jump Around? Check out our frequently asked questions section (FAQ) and get the answers you need.

How many tables are there and how big are they?

There are a total of 9 tables in the party room area. The food display tables are 8 ft. x 3 ft., the cake table is 6 ft. by 3ft., and there are six 6 ft. by 3ft picnic style tables.

How many adults/parents can I invite to my party?

As many as you want. We never charge for adults and we encourage you to make the most of this special event!

Is my deposit refundable?

Deposits are not refundable. No exceptions!

Can I hold a time slot without a deposit?

You cannot without a deposit. Reservations are held on a first come first serve basis.

After I’ve booked my party, can I make changes?

Changes to your date or time can only be made 14 days before your scheduled party. We must have your package selection 14 days before your scheduled party. You may not downgrade your package once selected. You may upgrade your package or add party extras anytime, as long as it's available.

What happens if I don’t show up for my Party?

"No-show" customers will be charged an additional $200 on top of  your non-refundable deposit.

Is outside food allowed?

Outside food is allowed. Outside pizza is not allowed (must be ordered through us). No exceptions!

What is not allowed at The Jump Around?

No shoes on the carpet, no alcohol, piñatas, confetti, streamers, sparkler candles, face painting, loose candy, glass, coffee pots, crockpots, heat sternos and/or plugs in the party room area.

How early can I arrive before my birthday party?

You can arrive no earlier than 10 minutes before your scheduled party time.

What is your shoe policy for children & adults?

We are a shoeless facility. Adults and kids must take their shoes off on carpeted areas! Both adults and kids must have socks on at all times! You may also bring shoe covers or purchase them from us. You can also bring house slippers to change into. Failure to do so will result in a $100.00 cleaning fee. No exceptions!

How much is the deposit and is it refundable?

We require a $100 deposit for reservations. A $200 deposit is required for parties that double book or add additional time. All deposits are non-refundable. No exceptions!

How many kids can I invite?

Party packages 1 and 2 are for twenty-five kids plus one birthday child. Party package 3 is for fifteen kids plus one birthday child. Party package 4 is for twenty kids plus one birthday child. Kids ages 2 - 15 years old will be counted. You may pay for extra kids if needed.

What if I have extra kids?

Extra children (ages 2-15) will be an additional $15.00 each for Party Package 1,2, and 3. Party Package 4 differs with $7.00 each additional child.

Will there be someone in the party room to serve us?

Yes, we will serve the children their pizza and cut and serve the cake.

Can I bring my own decorations?

Yes, you may bring your own decorations such as table covers, center pieces, balloons, etc. We do not allow posters, banners, or any decor on our walls or ceilings. We provide plates, forks, cups and napkins free of charge for the children, however; they are generic. If you would like to bring your own paper products, you may do so. Space rental parties will not receive plates, utensils, cups and/or napkins.

Is there a cleaning fee?

If your party exceeds normal clean-up time or shoes are kept on by your guests, you will be charged a $100 cleaning fee. No exceptions!

Are parents allowed on the bouncers?

Yes, our bouncers are adult-friendly. They also must wear socks.

Can I add extra time to my party?

Extra time may be added on the last time slot on the weekends or any day during the week (Monday - Thursday) if available. Extra time can not always be accommodated.

Do you have parking available?

Yes, we do have parking available in the front of our building as well along the side and the back of our facility. Double parking in the front and double parking in the back of our facility is permitted.

Can I bring my own music?

Yes, you may bring a CD or give us a written playlist of the songs you would like us to play for you during your event.

How many people can be seated in the eating area?

We can seat 75 people at the same time.

Is there a charge for your arcade?

No charge during parties (toy crane machine and hurricane simulator not included). Open Play does not include free arcade games. The only games that is always free is our air hockey unit. The crane and hurricane simulator are always on a pay to play status.

Do we have to bring our own drink cooler?

No, we have two drink coolers for you to use.

Do you have a mandatory gratuity/tip?

A service fee of $75.00 is an additional charge included in the final bill for all party packages.

Do you have a lost & found?

Yes we do have a lost & found. All items left behind more then one week will be donated to a local charity. We are not responsible for any items left behind.

What if I need to cancel my party?

Cancellations must be received in writing via fax or email or will be considered a no-show party. Please note: You will loose your deposit!

 

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